Please retry my payment.

[PEIGEN]

Hi, can you please retry the payment for my account: xxxxx

The payment had been rejected. And my phone service has been terminated. 

Please retry the payment again and recover my phone service. 

Email address: xxxxxxx.au

[Shane]

Hi @PEIGEN ,

Have you tried manually do the re-payment? We created an article with a step-by-step guide please see the link below.

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Let us know how it will go.

Regards,

[PEIGEN]

Sorry

I am not able to do that. Like I said, my phone service is terminated.

I can’t receive the message for login in one time code.

Peigen

[Shane]

No worries, @PEIGEN 

Could you flick me a message with your details? Let me see what other options we can do.

How to send a PM? 

Regards,