Poor FTTC speeds

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Level 3

Hi,

 

I've signed up for the 100mb/s high speed plan. I've been running line speeds tests throughout multiple periods over the past 5 days, and have never achieved anything more than 67 mb/s download and 37 mb/s upload.    Night time peaks around 56 mb/s.

 

Tests were down with wifi disabled, and a direct ethernet connection to the router - with only one device connected.

Not sure how I can be charged for a 100 mb/s that states typical evening speeds of 87 mb/s yet I don't achieve those speeds in off peak times.

Any ideas?

This is a new install with NBN only being activated on Jan 24 in the local area.  

 

1 REPLY 1
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Moderator

We're sorry to know that you're having issues with the speed and we'd like to help get to the bottom of this, @dshobbin.

 

Please PM us your best contact number and most convenient time to receive a call tomorrow so we can arrange one of our senior technical specialists to contact you for assistance.