I've signed up for the 100mb/s high speed plan. I've been running line speeds tests throughout multiple periods over the past 5 days, and have never achieved anything more than 67 mb/s download and 37 mb/s upload. Night time peaks around 56 mb/s.
Tests were down with wifi disabled, and a direct ethernet connection to the router - with only one device connected.
Not sure how I can be charged for a 100 mb/s that states typical evening speeds of 87 mb/s yet I don't achieve those speeds in off peak times.
This is a new install with NBN only being activated on Jan 24 in the local area.
We're sorry to know that you're having issues with the speed and we'd like to help get to the bottom of this, @dshobbin.
Please PM us your best contact number and most convenient time to receive a call tomorrow so we can arrange one of our senior technical specialists to contact you for assistance.