TPG Community

Ask, answer and talk about our products

Poor MBPS speed

Highlighted
Level 1c

For the last 3 weeks we have had very poor internet speed,  it's very hard to run a business when you can hardly use the internet.

 

Can someone please help me fix this issue before I have to find another internet company to go with because this is ridiculous.

10 REPLIES
Moderator

Hi @Mrzack808,

 

Welcome to the community!

 

I would love to help. I was able to pull up your account using your community details and ran initial tests.

The test result shows your service is currently connected for 19h 47m and getting a passing speed on the line.

Please run a speed test using desktop/laptop connected via LAN/Ethernet and post the test result on this thread.

 

I'll be waiting for test result.

 

Regards,

Level 1c
I will pick up a cord today and do so because this is just ridiculous, our internet is now dropping out 5+ times an hour
Moderator

We apologise for the inconvenience this issue is causing you, @Mrzack808.

 

We can see that our system recorded multiple connection dropouts and we've arranged a specialist to contact you between 10AM and 11AM QLD Time for assistance.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

Moderator

Hi @Mrzack808, our Technical Team tried to contact you, but to no avail.

 

Please provide us your availability so we can advise the team to process a callback.

Level 1c
I plugged a Ethernet cable in and the results were worse
Moderator

We can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team, @Mrzack808.

 

We will make a follow up and will have the case engineer contact you as soon as the assessment is completed.

Level 1c
And then on wifi, I can't even use my internet
Level 3

Hi @Mrzack808,

 

You may wanna check this link first before considering moving to a different company, believe me you don't  wanna go thru the hassle of  registration and waiting for the service to be installed , I've gone thru that.  I've used the information from the link below to improve my WIFI connection at home, After my ISP told me, got no issues on the line.

 

How to optimise your WIFI experience at home - https://www.nbnco.com.au/learn-about-the-nbn/in-home-optimisation.html

 

Hope this helps you as it did to me Smiley Happy

 

Moderator

Apologies for the inconvenience this issue is causing you, @Mrzack808.

 

Our Engineering Team is now investigating what is causing the issue and the case engineer will contact you to discuss the progression of the case.