Poor Service for NBN

[petria13shaun]

Hi,

Are you able to advise why over the last couple of weeks we have had hardly any NBN service. The status is red most of the time and we aren't able to use our NBN!

Thank you in advance

[Erika]

Hi @petria13shaun, 

Welcome to the Community!

I'm sorry to hear that you're experiencing an issue with your connection.

I've located your account using your Community details and can see that NBN Co. is currently performing a network capacity work. This activity is being performed to optimise the serviceability and performance of the Fixed Wireless network.

We apologise for the inconvenience this issue is causing you and please be advised that this network improvement is scheduled to be completed on 01/11/2018 21:00 AEDT.

We've sent you a Private Message for further details of this case.

Regards,