Hi @gattc ,
Welcome to the community!
Thank you for raising this to us. We'd like to confirm on what device(s) is used in gaming and if you experience getting the latency issue on other devices/games.
If you experience the latency issue on device(s) connected via Wi-Fi. We did an article that you may find helpful. This will guide you on how to improve wireless connection at home, visit the links below.
Let us know how it will go.
Thanks for the additional details. Please send me your account information (Username/Customer ID together with the address) we'll run remote test and see if there is a possible line fault affecting the speed of the service.
In case you need a reference:
Hi @gattc, thanks for sending the account details via PM. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect its performance at the moment.
May we know if you're still having issues?