Poor speed with NBN Broadband Unlimited Superfast

[docdesavi]

Hi, I took up the offer of NBN Broadband Unlimited Superfast following the 6 month free trial. During the trial my speeds averaged 200Mbps download and 20Mbps upload. I am FTTP and in a new house. Nothing has changed but now the speed is averaging 50Mbps and I’m wondering when the speed I’m paying extra money for will be delivered. How can I best address this issue?

[Riezl]

Hi @docdesavi ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community