Post Office spam folder

[geodia]

The TPG Post office is allocating certain emails received to my email addrerss to the spam folder including ones from my bank manager.

How do I stop this from happening?

How do I clear the opther to my inbox so that they will be downloded to my computer?

Thanks

[Ken-C]

Hi there ,

Welcome to the community,

Please take a look at the link ive attatched below that may help resolve your issue and any questions you have.

https://community.tpg.com.au/t5/Broadband-Internet/TPG-Post-Office-Email-Filtering-Guide/m-p/79232#M...

If you continue to have difficulties or concerns please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

Kind regards