Random drop outs during the night

[Chazz0]

I have been experiencing extremely annoying drop outs that happen for about 15 seconds twice a night, this happens daily. I play video games and its extremely annoying when i lag out of games. I use a wired connection as well, pls help

[Riezl]

Hi @Chazz0,

Welcome to TPG Community!

We'd like to identify what is causing the issue and check what can be done to resolve it.

We have tried to locate the account using your community details, but we were unable to find a match.

Please PM us your TPG customer ID, username and address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community