Get online support
I want to check on my refund status. I contacted a lot of times for this issue and already sent private message to moderator, but no one reply me!
My issue again:
I successfully canceled my account after calling four times. However, I still got charged with billing invoice: xxxxxx.
I called again, and TPG confirmed that they would not charge my account and provided another invoice: xxxxxx with a minus amount.
However, I am still being charged.
So, may I check:
When and how will I get a refund?
What does it mean when my Amount Payable shows a minus amount: $-59.99? Does it mean I will receive a refund?
Additionally, I checked with ACCC on that case because I'm too tired to call back and forth several times just to cancel my account. It's complicated and frustrating!
Please help me check!