Refund

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Level 1a
I had called to join tpg broadband. I was told I wouldn’t be charged to get nbn box installed also as the house is already nbn ready according to the provider on the phone when she searched my address. I was then emailed and charged $300 for an nbn box to be installed after being told I wouldn’t need to do that. I also payed $89.99 just to start off without even receiving anything yet which I would like my refund for as it has been shocking already and I haven’t even managed to be connected let alone before even receiving the modem for the internet. Was then told I couldn’t get a refund because I’ve already signed up and when I said I haven’t even received a modem yet or even starting any connections as I only payed for it last night the phone was hung up.
1 REPLY 1
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Moderator

Hi @ellebolton ,

 

Thanks for raising this to us. Please send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll raise this to our Account Specialists Team and have them contact you.

 

For reference. 

 

How do I private message (PM) in the community 

 

Regards,

 


@ellebolton wrote:
I had called to join tpg broadband. I was told I wouldn’t be charged to get nbn box installed also as the house is already nbn ready according to the provider on the phone when she searched my address. I was then emailed and charged $300 for an nbn box to be installed after being told I wouldn’t need to do that. I also payed $89.99 just to start off without even receiving anything yet which I would like my refund for as it has been shocking already and I haven’t even managed to be connected let alone before even receiving the modem for the internet. Was then told I couldn’t get a refund because I’ve already signed up and when I said I haven’t even received a modem yet or even starting any connections as I only payed for it last night the phone was hung up.