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Regular drop outs over the last two weeks

Level 2

My internet connection has been cutting off on a regular basis for about 10 seconds at a time ... extremely frustrating as work video calls go on hold until the internet reconnects. I have experienced this throughout the day every day, so not a peak hour issue. I've also already checked the NBN site indicating that there are no outages in my area.

Would one of the moderators be able to assist with this issue?

Thank you in advance,



Hi @leclercqg ,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community