Due to the complex nature of transfer, i will escalate this to an accounts officer and someone will call you back ASAP.
Yes there will be a relocation charge.
Yes you can take over the account.
Yes your mother is on 12/1 plan.
Next plan up is 50/20 and is around an extra $10pm.
Relocation can take 2-30 days.
Yes were doing the best we can working from home