Report NBN fault

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Level 1

hi team, have been experiancing drop outs and slow speeds in Essendon this week.

NBN HFC, on NBN100, only getting 17Mbps

1 REPLY 1
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Moderator

Hi @georgem ,

 

Thanks for raising this to us.

 

We're able to locate the account using your community details and ran an initial test, the result shows no line fault and getting a passing speed on the line.

In the event that the devices connected via WIFI are affected with slow connection, this could be cause by Wireless Interference.

We did an article that will guide you on how to eliminate interference and to improve the Wireless connection at home.

 

See links below:

Easy Steps to Improve Wi-Fi Connection In Your Home 

Wireless Channel on your modem - what is it and why should I change it? 

 

Let us know how it will go.

 

Regards,

 


@georgem wrote:

hi team, have been experiancing drop outs and slow speeds in Essendon this week.

NBN HFC, on NBN100, only getting 17Mbps