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Report issues with New NBN connection 25 March 2020

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Level 1b

Hi,

Technician came this morning to install the TPG NBN network, after 3 hours, the technician mentioned there was issue with network outside my property 5, 63 COBDEN ST, KEW

 

Please advise when can this issue be resolved. 

Thank you

Wendy

1 REPLY 1
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Moderator

Hi @2311slkhoo,

Welcome to the community!

 

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation

 

Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.

 

New Connection Setup Help

 

In this particular case, we've seen that the service is installation is not yet complete, we'll chase this with our Provisioning Team, updates will be provided when it becomes available via SMS/Phone call or Email.

 

Regards,