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Return email address coming up as "tpgi.com.au"

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Level 1

Many of the recipients of my emails are telling me that when they attempt to reply to one of my emails, my email address automatically comes up as "tpgi.com.au" and bounces back to them.  Why is this happening and how do I change it?  My email address end in tpg.com.au

1 REPLY 1
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Moderator

Hi @RossT60 ,

 

Thanks for raising this to us. We'd love to help and get to the bottom of this, to better understand the situation send us the affected e-mai address together with the account details (Username/Customer ID and the service address on file). We'll raise this to our postmaster for further investigation.

 

How do I private message (PM) in the community 

 

Regards,

 


@RossT60 wrote:

Many of the recipients of my emails are telling me that when they attempt to reply to one of my emails, my email address automatically comes up as "tpgi.com.au" and bounces back to them.  Why is this happening and how do I change it?  My email address end in tpg.com.au