Ridiculously slow speeds

[JL18]

Hi there,

I am using adsl 2+ and while I have never had super fast speeds, the service has slowed to a ridiculous level this week. Using the TPG spped test, I am recording 0.2 Mbps download and 0.8 Mbps upload - and this is at midnight!!

I'm even having trouble sending an email.

The speed doesn't improve even when the computer is connected via ethernet cable.

For background, I am ablut 1.2km from the exchange (Ascot).

Any advice is most appreciated.

[Mc_Gerald]

Hi @JL18,

Welcome to TPG community!

Thanks for taking to post and sorry to hear that you're having issues with the speed of your service. I went ahead and searched for your account on my system using your community name, but I am unable to make a match.

Can you please send us a private message with your TPG username or customer ID so we can run some test on your service and identify the possible cause of the slow connection and fix it.

Kind regards,
Mc

[Surfnet_1]

Hi Team,

This has been an issue with all tpg adsl customers. Even my friend has same issue and so do I. Tpg should advertise not on nbn top rates speed by also speak how bad they are on adsl. Will TGP accept part or new bill payment ? As we are getting 100% packet loss , TOG should compensate back .
Regards

[Riezl]

Hi @Surfnet_1, we have also received your post on a separate thread and we have likewise replied to it asking for your account details.

You may check our response here:

https://community.tpg.com.au/t5/Broadband-Internet/Very-poor-ADSL2-speed/m-p/31097#M11819

We'll wait for your PM. Thank you.

[bskt01]

Another slow connection here.

My internet woes began about a year ago when NBN techs started working in my area, first it was continuous drop outs, now it is incredibly slow internet (1m/s down 0.1m/s up on a 20m/s connection). I have had a dozen service calls in the past six months (2 tech visits), they fix the problem for a day to a week then it slowly goes bad again. I'm at my wits end as I can't even open a webpage in under a minute now. I was scheduled to get NBN over 2 weeks ago but still nothing... what's going on TPG?!

[Riezl]

Hi @bskt01,

Welcome to TPG Community!

We have located the account using your community details.

We can see that you have reported an intermittent connection issue earlier this month and this has been rectified.

The connection looks stable and we are not detecting any fault on the line or network at the moment.

Have you tried checking the speed here: https://www.speedtest.net/?

If you are connecting all your devices via Wi-Fi, these community articles can help you in improving the wireless connectivity performance.

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a technical specialist contact you for assistance. Thank you.

[bskt01]

Hi Riezl,

Thanks for the reply. Just woke up and did a speed test and everything seems to be OK (14 down and 0.8 up) after about 2 weeks of less than 2 down and 0.1 up. I don't know if you did anything but thanks all the same. Hopefully the NBN will be installed soon.

Also, when the tech was here last he went through my physical setup in the house and improved things quite a bit, I haven't touched anything since so there shouldn't be anything slowing me down due to that. Maybe a ghost in the works. Who knows...

[Riezl]

Thanks for the confirmation, @bskt01. We'll see how it goes and if the issue persists, feel free to message us so we can investigate further. Cheers!

[jdewit]

Hi,

I've had ADSL+2 for years, and while at times it can be slow, we have been hovering between 1-4 download speeds over the last few days, and we are all working/studying from home (two adults and three kids). They've had to miss classes because it was always dropping out and noone is watching or listening to anything online.

As a result I had to go into work today which is ridiculous.

Thank you