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Ridiculously slow speeds

Level 1

Hi there,

 

I am using adsl 2+ and while I have never had super fast speeds, the service has slowed to a ridiculous level this week. Using the TPG spped test, I am recording 0.2 Mbps download and 0.8 Mbps upload - and this is at midnight!!

I'm even having trouble sending an email.

 

The speed doesn't improve even when the computer is connected via ethernet cable.

For background, I am ablut 1.2km from the exchange (Ascot).

 

Any advice is most appreciated.

 

1 REPLY
Moderator

Hi @JL18,

 

Welcome to TPG community!

 

Thanks for taking to post and sorry to hear that you're having issues with the speed of your service. I went ahead and searched for your account on my system using your community name, but I am unable to make a match.

 

Can you please send us a private message with your TPG username or customer ID so we can run some test on your service and identify the possible cause of the slow connection and fix it.

 

Kind regards,
Mc