SLOW INTERNET

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Level 1

MY NBN is extremely slow since COVID-19 lock down situation there is no way to contact TPG and fix this please get someone to contact me. 

2 REPLIES 2
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Moderator

Hi @parisabedi 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @parisabedi 

I have checked your NBN-HFC 12/1 service on our systems and all tests are passing.

 

A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck.
For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations.

Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Kind Regards,
David_M