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Scheduled Disconnection

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Level 1a

Hi TPG, 

Every night my internet disconnects at exactly 12 midnight. 

This is on the dot 12 midnight.

Why are TPG/NBN disconnecting my service without any communication or correspondence with me? Moreover, why is this being scheduled for every night?

 

I can understand for the purposes of maintenance but this is every single night. 

 

Please resolve this issue for me as I am really getting over this interrupting my use.

 

This has been occurring since around the last maintenance that was done in our area (I don't recall it happening prior to then).

 

Regards,

Trent

1 REPLY 1
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Moderator

Hello leahtrent,
Thank you for being a part of the TPG Community.
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Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download