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Server error 535

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Level 2

For some reason, I'm unable to send emails.

I get the following error message.

Anyone know what the problem is?


The message could not be sent because the server rejected the sender's email address. The sender's email address was '**********'.

 Subject 'Test email'

Server Error: 535

Server Response: 535 5.7.8 [TPG-A02] Authentication denied. User ********** is banned from using SMTP AUTH due to previous abuse

Server: ''

Windows Live Mail Error ID: 0x800CCC78

Protocol: SMTP

Port: 25

Secure(SSL): No

Level 2

All fixed now.

Apparently my email address was used to send a "spam like" email (possibly due to virus or hacking), which must have made TPG automatically block me from sending any more emails.  I just had to go into my TPG account and change password.


Hi @rgwaldie,


Welcome to the community !


We're glad that your e-mail is now working back again. To avoid this issue in the future make sure you run anti-virus scan to your computers and avoid visiting suspicious links.


In case you'll have queries in the future don't hestitate to ask our community.


Cheers! Smiley Very Happy