Service Cancellation

kenlee2021
Level 2

Hi There, 

I'm cancelling my NBN Broadband 50 with Voice service now, and saw this "If you are outside contract, a 30 day notice period applies, even if your requested Service Cancellation Date is earlier than 30 days."

 

Does it mean that the earliest cancellation date would be 02/02/2023 now?

 

I'd also like to confirm if the modem TP-Link Archer VR1600v is NOT locked so that I could reuse it with other service provider in future? Many thanks! 

 

Kind regards,
Ken

 

 

1 REPLY 1
Angeli
Moderator

Hi @kenlee2021

 

Welcome to TPG Community! 

 

We'd like to have this matter discussed with you privately. Please send us a message along with your TPG customer ID or username. 


How do I private message (PM) in the community
 

Regards, 

Angeli