TPG Community

Ask, answer and talk about our products

Slow ADSL 2+ Speed after moving house

Level 1b

Hi,

 

I am receiving slow internet speed after moving to my new home, I am getting around 2.6Mb/s down and 0.5Mb/s up. Previously I would get up to 15Mb/s down.

I have tried both wi-fi and cable both receiving the same results and have isolated the DSL line (no filters, connecting straight to the socket).

 

Please help, thanks.

 

 

3 REPLIES
Moderator

Hi @namy,

 

Welcome to TPG community!

 

We've managed to run some remote test on your service and we are currently not seeing anyt line fault that can affect the speed of your connection. I need to further investigate why your modem is currently getting slow speed. Can you help me answer the following questions below:

How many telephone socket(s) do you have at home?:
Make and model of the modem?:
Age of the modem?:
Is the modem connected straight to wall socket without filter?
Have you tried a different modem? 

 

Kind regards,

Mc

Level 1b

Thanks for the reply,

 

-We only have one, however a technician did come over and cut/move a lot of our cabling around as were installing new powerpoints and sockets.

 

-I tested on two modems both with the same results. Linksys X3500 and the default one that came with the TPG package Huawei HG532d

 

-Huawei is almost 2 years whereas the Linksys is 1 year

 

-Yes we tried both, with and without filter.

 

-Yes.

Moderator

Thanks for the details, @namy.

 

I would like to arrange a call from one of our Technicians for further test and investigation.

 

Kindly, PM me your best contact number and preferred time today.

 

Cheers!