Hi @waikuktang ,
Let us help understand what causing a slow connection to the service. What troubleshooting steps have you taken so far and what devices are affected?
I found that the internet speed has been abnormally slow for the past few days (2MB download, 0.4MB upload).
Is it due to the windy weather or is there anything wrong with the modem? I have tried to reset the modem but it doesn't work.