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Slow Sync Speeds

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Level 1a

Hi tech team, I am encountering slow sync speeds with my modem on Thursday. It has always been averaging about 18000kbps downstream, but since then, it's about 4000-5000kbps. I have completed the following:

  1. isolation test
  2. changed cables
  3. reset modem

The sync speeds are captured in the attachment.

 

Pleas assist.

 

Thanks,

Darryl.

2 REPLIES 2
Moderator

Hi @darryl03, we can see that the issue has been escalated to our Engineering Team and this has been lodged to Telstra for further investigation.

 

Telstra has committed to send a technician anytime between now and 15/May/2019. Your attendance is not required as they will only be checking the lines outside.

 

The case engineer will be in touch via SMS or a phone call as soon as the final report regarding the outcome of the technician visit is received.

 

Should you have further queries, please let us know. Thank you.

Level 1a

Thanks @Riezl I will wait for response from the technician.