Slow download speed. 40+minutes on hold to "support" what a joke of a service

[bigjrox]

1.4Mbps down... Completely useless...
Try call support twice, on hold for over 40minutes...

Reset the NBN router and modem, still the same pathetic speed.

http://tpg.speedtestcustom.com/result/611819a0-1333-11e9-9637-3514c5780a68

[Shane]

Hi @bigjrox,

Welcome to the community!

I am sorry to know that you're having difficulty with your speed. I would love to help and see what causes slow connection to your service. I tried to use your community details unfortunately no match.

To better understand the situation, I'd like to get your account details (Username/Customer ID together with the address on file)

How do I private message (PM) in the community
 

On the other hand, We did an article about speed basic troubleshooting for reference you can visit this link.

Troubleshooting a Slow Internet Connection