TPG Community

Ask, answer and talk about our products
cancel
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Slow download speed. 40+minutes on hold to "support" what a joke of a service

bigjrox
bigjrox Level 1a
Level 1a
‎08-01-2019 09:56 PM

1.4Mbps down... Completely useless...
Try call support twice, on hold for over 40minutes...

Reset the NBN router and modem, still the same pathetic speed.

 

http://tpg.speedtestcustom.com/result/611819a0-1333-11e9-9637-3514c5780a68jokespeed.jpg

0 Likes
Reply
1 REPLY
Shane
Moderator Moderator
Moderator
‎09-01-2019 10:49 PM

Hi @bigjrox,

 

Welcome to the community!

 

I am sorry to know that you're having difficulty with your speed. I would love to help and see what causes slow connection to your service. I tried to use your community details unfortunately no match.


To better understand the situation, I'd like to get your account details (Username/Customer ID together with the address on file)

How do I private message (PM) in the community
 

On the other hand, We did an article about speed basic troubleshooting for reference you can visit this link.

Troubleshooting a Slow Internet Connection

0 Likes
Reply