1.4Mbps down... Completely useless...
Try call support twice, on hold for over 40minutes...
Reset the NBN router and modem, still the same pathetic speed.
Welcome to the community!
I am sorry to know that you're having difficulty with your speed. I would love to help and see what causes slow connection to your service. I tried to use your community details unfortunately no match.
To better understand the situation, I'd like to get your account details (Username/Customer ID together with the address on file)
How do I private message (PM) in the community
On the other hand, We did an article about speed basic troubleshooting for reference you can visit this link.
Troubleshooting a Slow Internet Connection