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Slow download speed. 40+minutes on hold to "support" what a joke of a service

Level 2

1.4Mbps down... Completely useless...
Try call support twice, on hold for over 40minutes...

Reset the NBN router and modem, still the same pathetic speed.


Hi @bigjrox,


Welcome to the community!


I am sorry to know that you're having difficulty with your speed. I would love to help and see what causes slow connection to your service. I tried to use your community details unfortunately no match.

To better understand the situation, I'd like to get your account details (Username/Customer ID together with the address on file)

How do I private message (PM) in the community

On the other hand, We did an article about speed basic troubleshooting for reference you can visit this link.

Troubleshooting a Slow Internet Connection