Your connection is currently under assessment by our Engineering Team. I've seen that you have been in contact with one of our Engineers today and provided the case progress.
Based on current findings slow connection and the fluctuating sync rate is more likely coming from outside due to the erratic noise seen based on tests.
We'll chase this up and further updates will be provided by our Engineering Team.
We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve. Our engineering Team is working around the clock to rectify this fault. I don’t have any further updates differing from what has already been communicated to you. Your experience is important to us and we will be keeping a close eye on your case and further updates will be provided by the assigned Engineer.