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Slow intetnet on TPG FTTB

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Level 1a

Hi support team, please help me as there seems to be an issue with the connection today (perhaps last few days but I didnt do a test). Currently getting speeds download around 7 and upload around 7, ping 68. I am on the high speed FTTB plan with usual DL speeds of 50+ and upload 20+ ping 14.

 

Thanks in advance

3 REPLIES 3
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Moderator

Hi @goldfish060

 

Welcome to the Community! 

 

I've searched for your account using your Community details and was able to find a match. 

 

I can see here that we supplied you with NBN FTTB service. 

 

Just ran a remote line test and this shows no physical issue on the line.


But I do still recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.


Please let us know your best time and contact number via Private Message so I can get a technician to call you.

 

Regards, 

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Level 1a

I cant seem to send you a private message, the button isnt there when i click your name.

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Moderator

Hi @goldfish060, we have sent you a private message and please reply with your account details so we can check the status of your service.

 

We'll wait for your response. Thank you.