Hi support team, please help me as there seems to be an issue with the connection today (perhaps last few days but I didnt do a test). Currently getting speeds download around 7 and upload around 7, ping 68. I am on the high speed FTTB plan with usual DL speeds of 50+ and upload 20+ ping 14.
Thanks in advance
Welcome to the Community!
I've searched for your account using your Community details and was able to find a match.
I can see here that we supplied you with NBN FTTB service.
Just ran a remote line test and this shows no physical issue on the line.
But I do still recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.
Please let us know your best time and contact number via Private Message so I can get a technician to call you.