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Slow speed and intermittently internet is crashing

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Level 1b
Level 1b

2.31 Mbps download 5.75 Mbps upload Latency: 208 ms Server:

Sydney Your Internet speed is very slow......

 

My internet speed is slow slow. I have run a speed test ( see results at the beginning of this message). it has been happening for days now and the internet is now crashing on and off.  I have turned on and off the modem a zillion times, but teh speed does not imporve. I need help. please advise what to do/ please fix and please dont tell me to upgrade, i have been working from home for years and I shouldn't be forced onto an upgrade or the NBN which has lots of outages.