Slow speed on 5G 100mbps

[maheshjaya1]

5G speed at 8.25pm on 23/03/2022 – 6.9mbps.

I’m paying for 100mbps – 5G internet  which guarantees minimum speed of 82mbps during the peak time (7.00pm to 11pm) but unfortunately I’m getting only 6.9mbps (see below screenshot). The speed test was done using the TPG’s own speed test website.

Tried to call technical support and after staying on line for 30 minutes line was disconnected. Poor technical support / customer service and will be moving to a better internet provider and will not recommend TPG to anyone.

Speed of 6.9mbps during peak timeSpeed of 1.0 mbps during non-peak time

Further,  I’m getting shocking speed of 1mbps during non-peak times

[Angeli]

Hi @maheshjaya1, 

No need to look elsewhere. Let's make sure that you are getting the most out of your home wireless service. Send me a private message with your preferred callback number and time today; I'll have a tech specialist to address your speed issue. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[maheshjaya1]

Hi Angeli,

Last Saturday, I contacted a technician and he asked me to re-set the modem. After the re-setting it improved however, after few hours it was back to slow speed. Since then I have re-set the modem few times with no improvement. My first month of 5G is free but what's the point of a having slow speed free internet for a month. Since I have no contract with TPG 5G and also my TPG NBN contract which I signed in January 2022 automatically over when I transfer to TPG 5G, there is nothing stopping me from looking for other providers. 

[Angeli]

Hi @maheshjaya1, 

You can send me a PM with your contact details and I'll have an account specialist to ring you and address your cancellation request. 

How do I private message (PM) in the community
 

Regards, 

Angeli