Hi @markfnewman
Welcome to the Community!
I pulled up your records using your community details as reference. I was able to check the speed that your modem is receiving and we don't seem to have any issues with that part. However, the speedtest result you're getting is indeed not normal.
Since you mentioned that your connection is slow on WIFI, does that mean to say that you were able to test it via ethernet connection?
I suggest you try to tweak the wireless channel to see if that will improve the speed. You may visit this link for a guide on how to do so.
Regards,
