TPG Community

Ask, answer and talk about our products

Slowest of internet's

Level 3
Well the tech that was organised for today was a complete no show...

Sub 10Mbps speeds still....
Moderator

Hi @fsnmstr1, thanks for getting back to us.

 

We'll make a follow up with our Engineering Team and will have the case engineer contact you tomorrow to discuss the progression of the case.

Level 3
1.7 Mbps... Wow the future is here, NBN is 15yrs behind the times and slower than old school ADSL...
Moderator

Hi @fsnmstr1

 

I've now chased this with our Engineering team. 

 

They'll be in touch within the day. 

 

Cheers, 

Moderator

Hi @fsnmstr1,

 

One of our Engineers tried to call you today unfortunately no avail. We'd like to know if you have a preferred contact time.

 

We'll keep an eye on this and provide you updates where is possible.

 

Regards,

Highlighted
Moderator

Hi @fsnmstr1, we can see that the case engineer has been in touch and discussed the progression of the case.

 

At the moment, NBN Co. is still investigating why the connection speed is fluctuating.

 

Please be assured that our Engineering Team is closely monitoring the case and will revert to you as soon as new feedback is received.

 

Should you need any assistance, feel free to drop us a message. Thank you.