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Somebody else is using our email address

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Level 2

For a while now we have noticed that there is someone out there that is using one of our email addresses.
Have called TPG and the young girl from the call centre said it can't be possible and there is nothing that can be done about it.
Well it is true and I need something done about it.
They are using the addres to try and log into some accounts and change log in details etc etc.

1 REPLY 1
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Moderator

Hi @seahunter68 ,

 

Thanks for raising this to us. Have you tried changing the password of the email?

Please send me your account details, affected e-mail address and the security measures you have done with the e-mail.

 

For reference: How do I private message (PM) in the community 

 

Regards,

 


@seahunter68 wrote:

For a while now we have noticed that there is someone out there that is using one of our email addresses.
Have called TPG and the young girl from the call centre said it can't be possible and there is nothing that can be done about it.
Well it is true and I need something done about it.
They are using the addres to try and log into some accounts and change log in details etc etc.