Sony SmartTV will not connect to TPG NBN

[Roslyn21]

We have connected to NBN recently with TPG. We can connect to Apple TV and WiFi but we cannot connect the actual TV Sony Bravia. There seem to be a couple of options to connect such as WPS KEY etc. I have tried them all and still cannot connect. Can you please assist with any information on this topic?

[Anonymous]

Hi @Roslyn21 ,

Welcome to the community!

Have you tried to connect the Smart TV via LAN/Ethernet cable? Also is it only the device having Wi-Fi connection issue?

Please post a screen shot of the error message of the Smart TV.

Note: If all device(s) is working/connecting fine with Wi-Fi except the Smart TV you may need to contact the manufacturer to additional troubleshooting.

Cheers!