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Sony SmartTV will not connect to TPG NBN

Roslyn21
Level 2
We have connected to NBN recently with TPG. We can connect to Apple TV and WiFi but we cannot connect the actual TV Sony Bravia. There seem to be a couple of options to connect such as WPS KEY etc. I have tried them all and still cannot connect. Can you please assist with any information on this topic?
1 REPLY 1
Shane
Moderator

Hi @Roslyn21 ,

 

Welcome to the community!

 

Have you tried to connect the Smart TV via LAN/Ethernet cable? Also is it only the device having Wi-Fi connection issue?

 

Please post a screen shot of the error message of the Smart TV.

 

Note: If all device(s) is working/connecting fine with Wi-Fi except the Smart TV you may need to contact the manufacturer to additional troubleshooting.

 

Cheers!