Startrack return modem without even attempting delivery

[danielmumu2]

Startrack finally text me saying modem has been returned to TPG without even attempting delivery. Sent on June 25 and online tracking says delivered June 26th. On 29th told me modem returned to TPG. TPG confirmed the return and try to charges me another $10 for re-dispatch ? I don’t really understand the practice of both Startrack and TPG.

[PeterW]

Hello danielmumu2,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download