Sudden interruption

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myke
Level 2
I am working from home, in the middle of an important task, when suddenly I lost the Internet. I subsequently received a text informing of maintenance being carried out by NBN. There was no prior warning. These interruptions are becoming more and more frequent. The NBN is a total disaster, so unreliable.
1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @myke,

 

While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.

 

There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.

 

We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

 

Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @myke,

 

While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.

 

There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.

 

We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

 

Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post