TPG Community

Ask, answer and talk about our products

Suddenly experiencing unusable downstream rate (0.2 mbps)

SOLVED Go to solution
Moderator

Hi @odonoghue, thanks for getting back to us.

 

We have checked the status of your connection and we are not detecting any fault on the line or network at the moment. However, we'd like to check what is causing the speed issue and we'll have a specialist contact you for assistance.

 

Are you able to send us a private message with your best contact number and available time to receive a call for troubleshooting?