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Superfast (nbn100) can't upload files

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Level 3

Hello everyone I haven't been able to upload a single file to iCloud and Adobe Creative Cloud, also other serives like sending photos via WhatsApp is extremly slow since 2 days ago. Used online speed test it shows donwload is fine but upload has a socket error occurred during the upload test. 

 

Called TPG technical support twice and they said TPG doesn't limit uploading. Could anyone help me please? 

 

Thanks

Mike

5 REPLIES
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Level 4

How big a file were you trying to upload? Try emailing yourself a large file and see how long it takes to complete the upload.

 

Level 3

Hi @drbob,

 

The files upload automatically are main photos on my iPhone which are around 3mb-4mb each and desktop files upload to iCloud and Adobe Creative Cloud are bewteen 10mb and 30mb.

 

Just used email attaches files, it works and a 500kb attachment took less than 1 minute.

 

Thanks

Mike

Level 4

It would seem that upload to the email server worked just fine. Perhaps you had a temporary up-link problem?

Is the desktop connected to the internet (modem) via a cable or via WiFi? Perhaps repeat the email test with a 10Mb attachment?

By the way, read the "fine print" for these cloud servers as you may transfer ownership of your files to them when you do the upload.

 

Level 3
Email can’t attach file over 1mb it says time out...

BTW Uploading was always fine. This upload error just happened 2 days ago.
Level 3
Called TPG this morning. They said NBN technician are fixing problem in my area. Checked upload files this arvo and it is back to normal.

Thanks guys for you help.