Switched to NBN Broadband Unlimited Superfast but the speed didn't increase

[Bengaliwolf]

I got an email offering me a special discount if I move to the NBN Broadband Unlimited Superfast plan which I did. I got the notification that the plan has been activated today. Rebooted my router expecting to see close to 200Mbps download. Only averaging 90Mbps. I'm starting to wonder why I didn't sign up for the cheaper NBN100 plan.

FTTP, testing the speed over ethernet. Router is definitely capable of handling 200Mbps. 

I'm hoping someone from TPG can jump on and check why my speed hasn't changed after upgrading my plan.

[Riezl]

Hi @Bengaliwolf ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community