Sync speeds

Level 1



I have previously had excellent sync speeds ie >18,000kbps as I only live a few hundred meters from the exchange. 

Over the last few months my speeds have seemed to plumet and my internet is getting unbearably slow. 

My router now reports sync speeds of approx 6000/900. Is there any reason this could have happened? I tried replacing my cables and router just in case but it hasn't worked. 





Hi @ccummerford,


Welcome to the Community.


We have edited your post for security purposes.


We have checked the status of your connection and we are currently detecting a line fault, which is possibly causing the issue.


Having said this, we will have a Technical Specialist contact you for further assistance.


If you have a preferred contact number and available time to receive a call, please send it via private message. Thank you.