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TPG Broadband cancellation

Level 3

Dear Sir/Madam

I am going to my native place, hence could you please cancel/close my TPG broadband connection on 20/April/2020. I was trying the same from last 10 days, I am not able to contact customer service either through TPG Customer Call /Chat/Email service. 
Please help me to cancel the TPG broadband service on 20/April/2020. Please find the details below,
Thanks in Advance!!