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TPG NBN Internet stopped working without any notice

Level 2

I work from home and rely on Internet for the whole day.

My internet stopped working on 22/02/2021 without given any notice. I was without work for half of that day (un paid). Dont know who is going to pay for that loss.

Today (09/03/2021) there was a planned maintenance scheduled between 8:00 AM and 6:00 PM which i was not at all notified about. This means I will have to take a DAY OFF. (who is going to pay for that?).

I am going to Telecommunications Industry ombudsman for complaint. 

Very very bad service. very frustrating.

It is time to switch to someone else.






Hi @5700633, we sincerely apologise for the inconvenience this has caused you. We have located an account using your community details, but we want to make sure that we got the right one.


Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and further assist you. 


To send a PM, please refer to this link: How do I private message (PM) in the community