TPG Community

Ask, answer and talk about our products

TPG NBN WIFI NOT WORKING

Level 1

WIN_20190218_17_52_23_Pro.jpgRouterWIN_20190218_17_52_52_Pro.jpgIts upside down

My Wifi doesnt work and the internet light on the modem is not on and the light for power and downstream on the router is on however the upstream is flashing and the online is off. This doesn't usually happen and before this my wifi kept on dropping off. Please help me fix the problem quick! 

1 REPLY 1
Moderator

Hi @britney1966

 

Welcome to the Community!

 

I checked your TPG account using your community details. I can see that you were assisted by our Technical Helpdesk to which we escalated your concern to NBNCo.

 

Based on the ticket that we raised to NBNCo, an NBN tech was dispatched earlier this morning and it was noted that they have replaced your NTD box to resolve the issue. As of this post, your modem is showing connected for at least 7 hours.

 

Please let us know if you are still having trouble with the internet connection so we can look into it.

 

Regards,