Welcome to TPG Community!
Please send us a private message with your customer ID or username so we can take a look at your account and check what is causing the connection dropouts.
To send a private message, please refer to this link:
We'll wait for your PM. Thank you.
Hi @jixuanyu, thanks for your PM.
We can see that you have been in touch with one of our technical specialists and the issue has been escalated to our Engineering Team.
The Team has lodged the case to NBN Co. and the case engineer will be in touch as soon as an update is received.
We'll also monitor the account to ensure that a feedback will be provided as soon as possible.
Should you need any assistance, feel free to drop us a message. Thank you.