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TPG NBN keeps dropping out.

Level 1b
Hello guys, Since I changed from the pretty reliable ADSL2+ to NBN Unlimited the previously stable and reliable connection keeps dropping out every hours a couple of times for a minute or two. Does anyone else have the same issue or it's only me in the Runcorn, QLD area with this annoying problem? Thank you.
4 REPLIES
Moderator

Hi @jixuanyu,

 

Welcome to TPG Community!

 

Please send us a private message with your customer ID or username so we can take a look at your account and check what is causing the connection dropouts.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

 

We'll wait for your PM. Thank you.

Moderator

Hi @jixuanyu, thanks for your PM.

 

We can see that you have been in touch with one of our technical specialists and the issue has been escalated to our Engineering Team.

 

The Team has lodged the case to NBN Co. and the case engineer will be in touch as soon as an update is received.

 

We'll also monitor the account to ensure that a feedback will be provided as soon as possible.

 

Should you need any assistance, feel free to drop us a message. Thank you.

Level 1

I too am not that happy with the NBN connection since I moved across from ADSL2+.

 

My recommendation for anyone considering moving across to NBN - stay on ADSL2+ as long as you can!

 

I work from home and my connection has been dropping around 9am for 5 to 10 minutes every hour or so. Makes it really difficult to work from home.

 

I'm looking at going onto a 4GX plan from Telstra - as I thinkt hat will be more reliable.

 

I have contacted technicians on a number of times - and after a day or so they reply to say that the network seems to be OK now - but don't seem to acknowledge the network dropped when I raised the issue.

 

Contacting a technician does not provide any assistance - and they don't know anything except how to reply to an email!

Moderator

Hi @PissPoorNBN

 

Your feedback does matter to us and our sincerest apologies for the inconvenience. Please allow us the opportunity to help you out, we’d like to turn your experience around.

 

I have searched for your details in our system using your Community details and I’d like to check that we have the correct information before we continue.

 

Can you PM us your customer ID number so I can sort out the next steps in resolving this issue for you?

 

For your reference, please see this link on How do I private message (PM) in the community.

 

Cheers,