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TPG NBN keeps dropping out.

Level 1b
Hello guys, Since I changed from the pretty reliable ADSL2+ to NBN Unlimited the previously stable and reliable connection keeps dropping out every hours a couple of times for a minute or two. Does anyone else have the same issue or it's only me in the Runcorn, QLD area with this annoying problem? Thank you.
2 REPLIES
Moderator

Hi @jixuanyu,

 

Welcome to TPG Community!

 

Please send us a private message with your customer ID or username so we can take a look at your account and check what is causing the connection dropouts.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

 

We'll wait for your PM. Thank you.

Moderator

Hi @jixuanyu, thanks for your PM.

 

We can see that you have been in touch with one of our technical specialists and the issue has been escalated to our Engineering Team.

 

The Team has lodged the case to NBN Co. and the case engineer will be in touch as soon as an update is received.

 

We'll also monitor the account to ensure that a feedback will be provided as soon as possible.

 

Should you need any assistance, feel free to drop us a message. Thank you.