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TPG NBN still keeps dropping out.

Level 1b

After I last responded to the same problem, NBN came to help me solve the problem. However, after two weeks of stable use, the network began to drop frequently. I use the mobile phone traffic to access the Internet every day! Does anyone else have the same issue or it's only me in the Runcorn, QLD area with this annoying problem?

3 REPLIES
Moderator

Hi @jixuanyu,

 

Welcome to the community!

 

I  would love to help and see what causes dropouts on your service.

 

I tried to use your community details to pull up the account unfortunately no match.

 

Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

In case you need a reference. How to send Private Message.

 

Regards,

Moderator

Hi @jixuanyu,

 

Thanks for sending me your details. I ran initial tests on your connection and it shows a possible line fault.

 

I'd like to arrange a call from one of our Technicians for further tests and investigation.

 

Please PM me your best contact number and preferred time tomorrow.

 

Regards,

Moderator

Hi @jixuanyu,

 

I've seen that you have been in touch with one of our Technicians earlier and another callback is arranged 7-8 QLD tonight.

 

Let me know how it will go.

 

Cheers!