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TPG Routing Issue With Gaming

Level 1c

Hi,

 

I have been playing games on Singapore servers for the past 2 weeks and it has been really smooth with very minimal lag. On Saturday 23/05, I tried jumping on and it has been really laggy and unplayable.

 

I did a tracert and below was the outcome. 

 

I am not too sure why the sudden change with the routing as before it was running really well and smooth. Wondering if this is temporary? if not, I'll be looking to change ISP provider.

 

Tracing route to 128.1.95.8 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 9 ms 10 ms 8 ms 10.20.23.60
3 9 ms 10 ms 9 ms 27-32-160-65.static.tpgi.com.au [27.32.160.65]
4 22 ms 23 ms 23 ms 203-26-22-117.static.tpgi.com.au [203.26.22.117]
5 25 ms 19 ms 22 ms syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au [203.29.134.3]
6 172 ms 173 ms 172 ms 100ge13-1.core1.sjc1.he.net [216.218.139.233]
7 174 ms 174 ms 177 ms 100ge1-1.core1.sjc2.he.net [184.105.65.114]
8 281 ms 280 ms 284 ms 100ge8-1.core1.tyo1.he.net [184.104.194.38]
9 348 ms 359 ms 346 ms 100ge11-1.core1.sin1.he.net [184.105.64.253]
10 356 ms 356 ms 357 ms 21859.sgw.equinix.com [27.111.228.183]
11 365 ms 360 ms 363 ms 104.254.115.27
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

3 REPLIES 3
Level 3

Hey..I was getting the same thing as well. Was playing Dota2 and COD, and now not able to play SEA server. It comes and go, at times it goes normal ping 70ish ping, and now its about 250ping (it's staying that way now)..

 

Level 1c

Hey bloods,

 

It seems this is an issue with TPG as there are many that is in the same situation as us. I have called tech support and they have told me to send an email with my traceroute to their helpdesk AND engineering team. When I was on the phone with tech support, they also said they had 1 other caller with the same situation as me that called.

 

I suggest everyone to do the same so they are aware of the issue. If not, we just have to look at other ISP unfortunately.



Level 3

hey...TCK91,


Yea, i was on the phone with them as well with the engineer. Not sure what will they do next...We should keep in touch and see how will they resolve this issue.