TPG Ultrafast Speed Issue

[wanninh]

I was recently moved onto the NBN Ultrafast Plan from NBN 50 but i'm still experiencing NBN 50 speeds. I have restarted the router/modem multiple times as well as relogged into my PPPoE account

[Angeli]

Hi @wanninh, 

Thank you for bringing this matter to our attention. We've raised your speed issue to our Service Delivery Team for assistance and we'll be in touch again for further updates. Our sincerest apologies for the inconvenience. 

Regards, 

Angeli

[Angeli]

Hi @wanninh, 

Your speed issue has been fixed. Kindly restart your modem and test the speed via speedtest.net. Let us know if the results have improved. 

Thank you, 

Angeli

[wanninh]

Hi! It’s been fixed now thanks

[Angeli]

Hi @wanninh, 

We're glad to know that you are now enjoying the NBN high speed plan. 

Stay safe, 

Angeli