Hi @Billypay01 ,
Welcome to the community!
I was able to locate the account using the given details and confirm that the issue has been escalated to our Engineering Team who has been in contact with you today and provided an update.
Let me know should you require further assistance.
Recently moved to a new house and connected the TPG provided modem, upload and download speeds are excellent. Using browsers and general internet is really good however whenever I load up games on my pc it struggles to connect to the server and if I do my ping goes from anywhere between 100-5000 ping.